Cattail Aquatics, LLC Effective Date: June 19, 2026
Cattail Aquatics, LLC (“Cattail Aquatics,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (www.cattailaquatics.com) and to the communications we send in the course of providing pond and lake management services.
Information We Collect
We collect information you provide directly to us, including:
- Your name, mailing or property address, email address, and phone number when you contact us, request a quote, or become a client.
- Details about your property and water body needed to provide our services.
- Payment-related information processed through our third-party payment and field service providers.
We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, and pages viewed, through analytics tools like Google Analytics.
How We Use Your Information
We use the information we collect to:
- Provide quotes, schedule and perform services, and manage your account.
- Communicate with you about appointments, quotes, invoices, service updates, and your inquiries, including by phone call, email, and text message.
- Operate, maintain, and improve our website and services.
- Comply with legal and regulatory obligations.
Text Messaging (SMS/MMS)
By providing your mobile phone number, you consent to receive text messages from Cattail Aquatics related to your service, such as appointment reminders, quotes, invoices, scheduling, and service updates. Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.
We do not sell, rent, or share your mobile phone number or text messaging opt-in information with any third parties or affiliates for their marketing or promotional purposes. Mobile opt-in and consent data is used only to deliver the communications described above.
How We Share Information
We do not sell your personal information. We share information only as needed to operate our business, including with:
- Service providers who help us run our operations, such as our field service management platform (Jobber) and payment processors, who are authorized to use your information only to perform services for us.
- Authorities or other parties when required by law, to enforce our agreements, or to protect the rights, safety, and property of Cattail Aquatics or others.
As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.
Cookies and Analytics
Our website may use cookies and similar technologies, including Google Analytics, to understand how visitors use the site. You can usually adjust your browser settings to limit or block cookies, though some site features may not function properly as a result.
Data Retention
We retain personal information for as long as needed to provide our services, maintain business and tax records, and comply with our legal obligations.
Your Choices and Rights
You may:
- Opt out of text messages by replying STOP.
- Unsubscribe from marketing emails using the link in those messages, if applicable.
- Request access to, correction of, or deletion of your personal information by contacting us. Depending on your state of residence, you may have additional rights under applicable privacy laws.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
Cattail Aquatics, LLC
1339 Boroughbridge Road, Richmond, VA 23225
Phone: (804) 244-9252
Email: [email protected]